The Top Business KPIs for Marketing, Sales, and Service
Did you know that businesses that document their strategies receive a538% greater chanceof succeeding in their efforts? No, that wasn't a typo....
Are you having trouble trying to determine what KPIs your marketing team should track?
If you’re using any analytics tools, you may feel overwhelmed by the options you have.
For example, Google Analytics offers over 200 metrics that cover everything from the first time someone visits your website to the moment they convert into a customer.
We get it — it’s hard to identify which metrics will be the ones that’ll determine whether or not your strategy has been successful and if you’ve met your goals.
But that’s where we step in — check out these KPI examples for marketing teams that you can include in your dashboard.
Marketing has become easy to measure since there are so many metrics and KPIs you can track daily. Most analytics tools also offer different integrations so you can align your marketing efforts, for example, with your sales team’s strategy, which can bring you even better results.
Here are a few examples of what a marketing team could track.
This metric measures how many visitors discovered your website through organic search.
This metric refers to the amount of money your marketing team spends divided by the number of new leads they acquire.
This metric determines how many people take action expressed in your CTA on your landing page.
This metric measures how many visitors you need to have on your website to achieve your lead generation goal.
If your marketing team is made up of specialists who focus on different areas of marketing, such as email or content marketing, they will each have their own KPIs to measure.
Here are a few examples of KPIs many marketing experts recommend to be tracked.
Your content marketing team may focus on the following KPIs:
Website traffic
Time on page
CTR of internal links
Scroll depth
Bounce rate
Customer lifetime value
Content attribution
Email marketing specialists should track these KPIs:
Unsubscribe rate
Bounce rate
Conversion rate
List growth
Opens by device
Spam complaint rate
There are many KPIs that can help you evaluate your SEO efforts, and here are a few examples.
Organic traffic by visitor location
Mobile organic traffic
Average time on page
Organic impressions
Exit page rate
Page load speed
Number of ranking keywords
Number of featured snippets obtained
If your team is investing in ads, track these KPIs:
Return on ad spend (ROAS)
Cost per conversion
Cost per acquisition
Conversion rate
Cost per click
Click-through rate
Quality/Relevance score
To monitor your social media success, these metrics should be your priority:
Engagement-to-Reach ratio
Click-through rate
Landing page views
Referral traffic
Impressions
Relevance score
There isn’t a single list of best marketing KPIs that will work for every business. Your own set of the most important metrics to monitor depends heavily on what your goals are.
So, to identify your KPIs, determine if you’re looking to increase your revenue, build brand awareness, gain your audience’s trust, or achieve something else. Then you’ll know exactly what KPIs to choose from our list to make sure your strategy is bringing you success.
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